Every call transcribed, every action item captured, customer history surfacing automatically — 8x8 Engage shares the same data model as 8x8 Work and 8x8 Contact Centre, so context travels with the customer wherever they land.
Real-time visibility across every queue — teams flex to demand with AI routing and no manager intervention needed.
AI handles automated transcription, summaries and action items — sentiment and topics tracked without lifting a pen.
A browser-based performance view with live queue and agent activity, no-code dashboards and proactive coaching tools.
See the problem, resolve it on the call — the video-elevation feature detailed below. See how it works ↓
Web chat, SMS and messaging apps routed automatically into shared queues with clear ownership — full context across voice and digital, mobile-ready for teams on the go.
Field service, troubleshooting and onboarding rarely need a technician to actually be there in person — they need eyes on the problem. 8x8 Engage lets any agent escalate a normal phone call into live video in seconds, without an app, a download or a truck roll.
The agent stays on the phone with the customer and sends a single SMS link — no app to install, no account to create.
One tap on the link opens their phone camera directly — true one-way video that stays live on the same call.
The agent sees exactly what the customer sees and talks them through the fix in real time — secure and private on every connection.
Fewer truck rolls — many field issues resolved remotely, first call.
Faster onboarding — walk a new customer through setup by seeing their actual equipment.
Higher first-contact resolution — see the problem instead of guessing from a description.
Field reps, billing specialists, account managers and technicians handle high-value conversations every day — usually with none of the tools a contact centre agent takes for granted. 8x8 Engage brings queues, AI transcription and live escalation to every customer-facing team, not just the contact centre floor.
Same productivity wherever they are — queues, interactions and customer context from any device.
Context before they pick up — customer history surfaces automatically, no starting from zero.
Leaders coach from anywhere — live queue visibility, coaching tools and alerts on any device.
Motus Commercials adopted 8x8 Engage to give teams greater flexibility working across multiple sites — changing how the business manages customer interactions company-wide, not just in its contact centre.
— Based on feedback from Jake Blowers, Head of Projects and Innovation, Motus CommercialsEvery call is transcribed, summarised and analysed automatically — sentiment and topics tracked without extra software. Because 8x8 Engage shares its data model with 8x8 Work and 8x8 Contact Centre, that same AI and customer context flows through everything else Eltel deploys for you.
Get in touch for a free consultation — we'll show you 8x8 Engage running on your existing phone system, including the video-elevation feature live.
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